At Real Leather BD, customer satisfaction is our priority. We aim to ensure that every product you receive meets our quality standards. This policy explains the terms and conditions for returns and refunds.

Eligibility for Return

A product may be eligible for return if:

  • The item is damaged, defective, or incorrect at the time of delivery

  • The product received does not match the order

To be eligible for a return, the item must be unused, in original condition, and returned with its original packaging.

Return Request Timeline

Return requests must be made within 48 hours of receiving the product. Requests made after this period may not be accepted.

How to Request a Return

To request a return, please contact us with your order details and clear photos (if applicable):

Phone: +8801886633296
Facebook Pages:
https://www.facebook.com/realleather24
https://www.facebook.com/realleatherb

Our team will review your request and guide you through the next steps.

Refund Policy

Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

  • Approved refunds will be processed within 7 working days

  • Refunds will be issued through the original payment method or an agreed alternative

Please note that delivery charges are non-refundable unless the return is due to our error.

Non-Returnable Items

Returns will not be accepted for:

  • Products damaged due to misuse or improper handling

  • Items without original packaging

  • Products returned after the allowed time frame

Exchange Policy

In certain cases, we may offer an exchange instead of a refund, depending on product availability and the nature of the issue.

Final Note

Real Leather BD reserves the right to make the final decision on all return and refund requests. This policy is designed to ensure fairness and transparency for both our customers and our business.

Contact Information

Office Address:
House No. 337, Purbo Rasulpur, Lane No. 3
Kamrangirchar, Dhaka – 1211

Mobile: +8801886633296